Please allow up to 10 business days for your parcel to be returned to we. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven't heard any communication from us after the 10 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.
If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 28 days of the parcel being delivered to you, provided:
All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:
For all US returns, please follow the quick and easy steps below;
For all Canada returns, please follow the quick and easy steps below;
We currently don't offer exchanges to the US and Canada. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.
Should you change your mind, you can return your items to us, provided:
You can return any unwanted items back to us within 28 days of shipping. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view 'HOW DO I RETURN AN ITEM?' for more information.